myPerks Terms and Conditions
We hope you will familiarize yourself with these myPerks Terms and Conditions, because they reflect our understanding of how the Program operates, what you can expect from us, and what we expect from you. If there’s anything you don’t understand, ask us, either by sending us a note or calling Customer Care at 1–800–553–2324.
Beginning in September 2020, customers in certain markets will be invited to trial or placed into a loyalty Program called myPerks. TheProgram features two reward tiers, myPerksMember and myPerksPro™. Customers are eligible for myPerksPro based on how many perks they have earned in an established earning period or by the number of Qualifying Trips (as defined in the Section titled, myPerks ProMembership Section) made to GetGo during that same time period (as defined in the Section entitled myPerks Earning and Membership Periods below). Customers who are not eligible for myPerksPro can participate in the myPerksMember tier.Both features of the Program allow customers to earn perks and redeem them for discounts. The myPerksPro tier feature of the Program gives customers advantages over the myPerksMember tier feature, including earning opportunities, earning perks at a quicker rate, and offers of additional perk earning opportunities among other benefits. Customers must earn 2,500 perks during the earning period or make 25 Qualifying Trips to GetGo during the same time period. (as described below in myPerks Earning and Membership periods) to continue in the myPerksPro tier. Otherwise, their membership will revert to the myPerksMember tier.
Transition from fuelperks+® to myPerks.
Customers who transition to the Program will have their fuelperks+ converted so they can be redeemed as “dollars off rewards” which are available under the Program and agree to follow the applicable rules for the myPerksMember features or myPerksPro features of the Program described in these myPerks Terms and Conditions. Customers’ fuelperks+ will convert to myPerksMember or myPerksPro rewards if eligible within 48 hours after their transition to the Program.
myPerksMember - Each time you use your Card, myPerksMembers can earn 1 perk for every $1 spent inside Giant Eagle, Market District® and GetGo®(“Participating Locations”) – including on groceries, prescription co-pays,Curbside Pickup & Delivery orders, and gift cards (subject to certain exclusions and limitations as outlined in the Exclusions and Purchase Restrictions section below), each a (“QualifyingPurchase”). You also earn 2 perks for every 1 gallon of fuel you pump at GetGo, and 5 perks on every qualifying prescription you fill.
· 1 Perk = $1 spent on groceries and gift cards (at Participating Locations on eligible purchases)
· 2 Perks = every 1 gallon of fuel
· 5Perks = each qualifying prescription filled
· 1 perk per $1 spent on qualifying Our BrandProducts (see definition that follows) earned immediately; (then multiplied by 2and added within 48 hours)
Our Brand Products - means select Giant Eagle, Market District, Nature’s Basket and Great-to-Go labeled items, including certain items in the following departments: grocery, health, inedible grocery, dairy, frozen foods, frozen meat, baby, breakfast/baking, beauty, packaged beverages, grab and go, candy, packaged bread, prepackaged salads, kosher, salty snacks, prepackaged sweet snacks, alternative snacks, packaged ice cream/novelties, and personal care items. Deli, produce, meat, seafood, prepared foods, bakery and other departments not listed above are not included in the discount.
myPerks Members will earn 2x perks and Pros will earn 3x perks on all Our Brand Products.
myPerksPro - Each time you use your Card, myPerksPros earn more perks on QualifyingPurchases, which are added to their account balance within 48 hours.
· 1 perk per $1 spent on qualifyinggroceries earned immediately; (then multiplied by 50% and generally made inyour myPerks account within 48 hours)
· 1 perk per $1 spent on qualifying giftcard earned immediately; (then multiplied by 2 and added within 48 hours)
· 2 perks oneach fuel gallon earned immediately , then multiplied by 50% and added within48 hours for a total of 3 perks)
· 5 Perks foreach qualified prescription filled earned immediately, then multiplied by 100%and added within 48 hours for a total of 10 perks.)
· 1 perk per $1 spent on qualifying Our BrandProducts earned immediately; (then multiplied by 3 and added within 48hours)
myPerks Pros will earn 2x perks and Pros will earn 3x perks on all Our Brand Products.
For example: if a myPerksPro spends $100on qualifying groceries they will earn 100 perks immediately and another 50perks will be added to their account within 48 hours.
myPerksPros will receive the 50% perk multiplier on bonus perks and perks earned through Perks digital challenges.
myPerksMembers and myPerksPros will also earn perks on purchases when redeeming rewards as described below.
For myPerksMembers and myPerksPros, for every 50 perks accumulated on Qualifying Purchases, you can enjoy a reward redeemable for $1off your next purchase at Participating Locations. myPerksMembers and myPerksPros will earn perks on purchases when redeeming rewards. When you use the value of the redeemed perks to make a purchase at Participating Locations, you will earn perks on the items purchased in the redemption transaction, excluding items paid for with dollar rewards. For example, if you have $10 in dollar rewards and spend $100, you will earn perks on the $90 you paid and not on the remaining $10 you received as a reward for your accumulated perks.
· If redeeming perks on a fuel purchase at GetGo, the reward/discount must be used in a single transaction for one vehicle.
· Customers can redeem as many myPerks rewards/discounts as they have available in one transaction on eligible items but cannot redeem an amount greater than the transaction total.
Expiration of Perks.
myPerksMember perks will expire at the end of the third full month after they are earned if not used. For example, perks earned anytime inJanuary will expire on April 30.
myPerksPro perks will expire at the end of the next full calendar month after one year of non-use. For example, perks earned anytime inMarch 2020 will expire on April 30, 2021 for myPerksPros.
If a myPerksPro fails to meet requirements to maintain myPerksPro tier level benefits at the commencement of the new earning period, their account will revert to a myPerksMember and any perks in the account will simply become subject to the myPerksMember expiration schedule on the date of the account transition. For example, if a myPerksPro member account transitions to a myPerksMember account on September 15, the customer will have until December31 to use those perks.
If a myPerksMember meets eligibility requirements to enter myPerksPro, any perks in their account will become subject to the myPerksPro expiration schedule beginning on the date the account transitions to myPerksPro.
Customers can become a myPerksPro by:
1. earning 2,500 perks
2. or, making 25 Qualifying Trips to GetGo within the earning period.
A “Qualifying Trip” is when a customer makes a purchase of at least $5 inside GetGo or purchases as least 5 gallons at a GetGo pump. Each GetGo transaction counts separately.
The following purchases and perks will be counted towards the2,500 perk threshold needed to earn and maintain a myPerksPro account:
· base perks earned on groceries purchases in ParticipatingLocations, 1 perk earned per $1 spent
· base perks earned on gallons purchased, 2 perks earned per gallon pumped
· base perks earned on prescriptions filled, 5 perks earned per qualifying prescription
· bonus perks earned through promotions and challenges as available and described in the promotion or challenge terms
· gift card purchases
The following purchases and perks do NOT count towards the 2,500perk threshold needed to earn and maintain a myPerksPro account:
· gift card bonus perks
· Extra perks earned by myPerksPros (.5 bonus perks on groceries, additional 1 perk per gallon and additional 5 perks per qualifying prescription)
myPerks Earning and Membership Periods.
Earning and membership periods occur in 6-month intervals:January to June and July to December. Perks earned during the earning period count towards the 2,500-perk threshold needed to reach a myPerksPro account for the associated membership period. If a customer reaches the 2,500-perk threshold or makes 25 Qualifying Trips to GetGo at any time during the earning period, they will be placed into myPerksPro the next day, and will maintain that membership through the end of that earning period and the associated membership period.
Earning period: January – June = Membership period: July –December
Earning period: July – December = Membership period: January –June
For example, if a customer transitions to myPerksPro on October20, 2020, (July to December earning period), they will be put into the myPerksPro program on October 21 and will maintain myPerksPro status throughJune 30, 2021.
Conversely, if a customer does not earn the required 2,500 perks or make 25 Qualifying Trips to GetGo, their myPerksPro account will revert to a myPerksMember account. They will be eligible to transition back to myPerksPro once they earn the required 2,500 perks or make 25 Qualifying Trips to GetGo.
Additional Program Details.
You must present your Card to be scanned at the time of purchase at Participating Locations. If you forget to scan your Card but have your receipt, please contact the Giant Eagle Customer Care department at 1-800-553-2324 with your receipt information, they may be able to assign the proper perk amount to your Card for that transaction.
Perks and rewards will be tracked electronically on your Card or digital account and will be displayed on your receipt, in the Giant Eagle orGetGo mobile apps (if you have downloaded it to your smartphone), and on our websites, located at gianteagle.com, marketdistrict.com, and getgocafe.com.
The newest version of the physical Card (which was available in some markets as early as July 2019) is ready to earn perks right away, but you must visit fuelperksplus.com and enroll the card under your name to start redeeming perks. If you don’t have access to a computer, visit the Customer Service Desk at your local Giant Eagle or MarketDistrict and they will help you enroll your Card.
When you redeem your perks for rewards/discounts on purchases, the amount of discount you receive is calculated after all store discounts, all coupons (including manufacturer coupons), gift card purchases and anything listed in the Exclusions and Purchase Restrictions below have been subtracted from the order.
From time to time, Giant Eagle, Market District, and GetGo will offer special promotions to a specific customer database, or a geographic market, that may not be offered to everyone. If you are part of that special market, notice will be made to you via in-app messaging, store signage, circular distribution, or through email if you have provided one. Information on the details, limitations, perks accumulation, and expiration of these special promotions will be included in the notice.
Exclusions and Purchase Restrictions.
Perks are not earned on purchases of alcohol and tobacco products, price-controlled milk products (PA only), and any other items prohibited by law. Perks are not earned on state and federally funded prescription purchases, including, but not limited to Medicare, Tricare, Medicaid, and PACE, excluding out-of-pocket pharmacy totals, (such as deductibles and co-payments for prescriptions). Perks are not earned on GiantEagle, Market District, or GetGo gift card; or on Visa prepaid reloadable cards. Amazon.com gift cards earn perks at a rate of one-half of a perk for each $1 spent on such gift cards and are excluded from any bonus perks offers or events.
Postage stamps, kerosene, money orders, Western Union, WetGoUnlimited® and money transfer transactions are not eligible for perks.Purchases for entertainment options such as Redbox or similar services, amusement or entertainment tickets, Market District cooking school classes, and wine or beer dinner tickets do not earn perks. Administrative activities, including but not limited to the purchase of copy or fax machine services, delivery charges, fundraising activities, donations, returned check services fees, do not earn perks. In all cases, you do not earn perks on the amount of sales tax and/or other taxes paid in any transaction.
Redemption Exclusions and Restrictions.
Perks redeemed for rewards cannot be applied as discounts toward the purchase of any of the following: gift cards, telecom products, alcohol or tobacco products, price-controlled milk products purchased in Pennsylvania, kerosene, Visa prepaid reloadable cards, any prescriptions (including third party insurance or government programs such as Medicare, Tricare, Medicaid orPACE programs), lottery tickets, postage stamps, money orders, Western Union money transfer transactions, Redbox, amusement or entertainment tickets, MarketDistrict restaurant purchases, Market District cooking school classes, wine or beer dinner tickets, copy or fax machine service, delivery charges, fundraising activities, donations, returned check service fees, and any other items prohibited by law. Perks are never redeemable for cash, have no direct cash value and are not valid with any other offer, except as outlined herein or in the Special Promotions section above or elsewhere in these terms and conditions. Perks and rewards cannot be sold or in any way transferred to otherCard accounts, people, or organizations. You may be removed permanently from the Program or suspended for engaging in any actions that, in the sole and exclusive determination of Giant Eagle, undermine or attempt to circumvent these terms, the fair use, and/or fair play of the Program. Only one Card and account per natural person. Specific to fuel, you are limited to a maximum of five fuel redemptions per day and 30 fuel redemptions in any calendar month.
Program Modifications and Termination.
Giant Eagle, Market District, and GetGo reserve the right to discontinue, reduce or modify this Program at any time, either across markets or within specific store or geographic markets, and WITH LIMITED OR NO ADVANCED NOTICE.
Any significant changes to the Program that affect everyone will be reflected in these myPerks Terms and Conditions. Any significant changes to the Program (other than Special Promotions, which will be communicated as outlined below) that affect only specific markets, will be reflected in store signage, circular or other messaging and email communications, if you have provided your email address or otherwise communicated to you. Any significant changes to the Program will be prospective and you will have an opportunity to redeem any previously earned perks prior to the effective date of the changes to the Program..
LIMITATIONS AND RESTRICTIONS ON LIABILITY.
YOU EXPRESSLY AGREE THAT PARTICIPATION IN THE PROGRAM IS AT YOUR SOLE RISK AND IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. GIANT EAGLE AND ITS SUBSIDIARIES AND AFFILIATES (AND THEIR RESPECTIVE INDEPENDENT RETAILERS AND LICENSEES) (COLLECTIVELY, “AFFILIATES”) EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
GIANT EAGLE AND ITS AFFILIATES MAKE NO WARRANTY, EXPRESS OR IMPLIED, THAT THE PROGRAM OR ANY SERVICES, PRODUCTS, OR INFORMATION OBTAINED ONOR THROUGH THE PROGRAM WILL MEET YOUR REQUIREMENTS OR WILL BE UNINTERRUPTED,TIMELY, SECURE, OR ERROR FREE; NOR DOES GIANT EAGLE OR ITS AFFILIATES MAKE ANY WARRANTY, EXPRESS OR IMPLIED, AS TO THE RESULTS THAT MAY BE OBTAINED FROM THEUSE OF THE PROGRAM OR ANY SERVICES, PRODUCTS OR INFORMATION OBTAINED ON OR THROUGH THE PROGRAM OR AS TO THE ACCURACY, COMPLETENESS OR RELIABILITY THEREOF.GIANT EAGLE MAKES COMMERCIALLY REASONABLE EFFORTS TO COMMIT TO UPDATE AND CORRECT ANY INFORMATION THAT APPEARS ON PROGRAM MATERIALS. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR INFORMATION SOUGHT AND OBTAINED REGARDING THE PROGRAM, ACCUMULATION OF PERKS, REDEMPTION OF PERKS, OR ANY OTHER SERVICES ISDONE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE OR NONUSE OF SUCH INFORMATION WITHOUT LIMITATION. EXCEPT AS PROHIBITED BY LAW WITH RESPECT TO DISCLOSURES REGARDING FOOD, GROCERIES, FUEL OR SERVICES MADE AVAILABLE TO YOU, GIANT EAGLE AND ITS AFFILIATES MAKE NO WARRANTY REGARDING ANY PERKS, PURCHASES TO EARN PERKS, OR REDEMPTION OF REWARDS FOR DISCOUNTS ON GOODS OR SERVICES PROCURED OR OBTAINED THROUGH THE PROGRAM . NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM GIANT EAGLE OR THROUGH OR FROM ANY SERVICE OR PRODUCT SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY.
YOU AGREE THAT GIANT EAGLE AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE THE PROGRAM OR ANY SERVICES, PRODUCTS, OR INFORMATION OBTAINED THROUGH THE PROGRAM , EVENIF GIANT EAGLE OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FROM: PERSONAL INJURY, THROUGH OR FROM THE PROGRAM AND/OR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE LOSSES. YOU FURTHER AGREE THAT GIANT EAGLE AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM INTERRUPTION,SUSPENSION OR TERMINATION OFTHE PROGRAM , INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL,SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, WHETHER SUCH INTERRUPTION,SUSPENSION OR TERMINATION WAS JUSTIFIED OR NOT, NEGLIGENT OR INTENTIONAL,INADVERTENT, OR INTENTIONAL. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
If any provision in these myPerks Terms andConditions are held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provision.
Last Updated: July 1, 2021